Refund & Cancellation Policy

KAVIX provides the software infrastructure that powers online commerce.

KAVIX is not the seller of products listed on the Platform.

Each merchant is an independent business solely responsible for:

• Product quality
• Product accuracy
• Customer support
• Refund decisions
• Consumer law compliance
• Product descriptions
• Delivery promises

KAVIX facilitates the transaction but does not own or create merchant products.

Most products sold through KAVIX are delivered automatically immediately after payment has been successfully verified.

Delivery may include:

• Secure download links
• Online course access
• Membership activation
• License keys
• Software activation
• Customer portal access
• Digital files
• Streaming access

Because delivery occurs instantly, purchases generally cannot be reversed in the same manner as physical goods.

Orders may only be cancelled before digital delivery has occurred.

Once payment has been verified and the product has been delivered, activated or made accessible, the transaction is considered completed.

Completed digital deliveries are generally not eligible for cancellation except where required by applicable law or approved by the merchant.

A buyer may submit a refund request within 7 calendar days after the order has been marked as successfully completed.

Submitting a request does not guarantee a refund.

Each request is individually reviewed according to:

• Merchant refund policy
• Evidence provided
• Product type
• Applicable consumer protection laws
• Verification of delivery logs
• Purchase history
• Fraud prevention checks

Before opening a dispute or requesting a refund, buyers must first contact the merchant or the KAVIX Support Team to allow the issue to be resolved.

Support contact — primary email: support@kavix.co.za. Alternative email: kavixsupport@gmail.com

Many issues can be resolved without requiring a refund, including:

• Download assistance
• Access restoration
• License activation
• Product updates
• Incorrect email address
• Technical issues
• File replacement
• Account access problems

When a refund request is received, KAVIX or the merchant may request additional information, including:

• Order ID
• Email used for purchase
• Proof of payment
• Description of the issue
• Screenshots
• Error messages
• Technical information where applicable

Incomplete requests may delay processing.

A refund may be approved where:

• Duplicate payment was made.
• The buyer was charged multiple times for the same order.
• The product was never delivered due to a verified platform error.
• The merchant confirms the refund.
• The product materially differs from its advertised description.
• A technical issue prevented access and could not be resolved within a reasonable period.
• Refund is required under applicable law.

Refunds will generally not be granted for:

• Buyer changed their mind.
• Buyer no longer wants the product.
• Buyer failed to read the product description.
• Buyer purchased by mistake after successful delivery.
• Buyer lacks the necessary software or hardware.
• Buyer did not understand how to use the product.
• Buyer expected additional features not advertised.
• Buyer failed to contact support before requesting a refund.
• Product was successfully downloaded or accessed and no material defect exists.
• Subscription renewal where notice was provided and cancellation was not requested before renewal, unless required by law.

Merchants are responsible for:

• Responding to customer inquiries promptly.
• Providing accurate product descriptions.
• Delivering products as advertised.
• Honoring their published refund policy.
• Complying with applicable consumer protection laws.

Failure to meet these responsibilities may result in account restrictions or suspension.

KAVIX reserves the right to review transactions where fraud, abuse or policy violations are suspected.

KAVIX may temporarily delay payouts while an investigation is conducted.

Platform decisions are based on available evidence, delivery records and applicable law.

To protect merchants and buyers, KAVIX employs fraud prevention measures.

Refund requests may be denied where there is evidence of:

• Chargeback abuse
• Download abuse
• Multiple refund attempts
• Account manipulation
• False claims
• Unauthorized payment disputes
• Digital content misuse
• Violation of these policies

Accounts engaging in fraudulent activity may be permanently suspended.

Buyers are strongly encouraged to contact the merchant or KAVIX Support before initiating a chargeback with their payment provider.

Unnecessary chargebacks increase costs for all parties and may delay resolution.

KAVIX reserves the right to provide payment providers with transaction records, delivery logs, access logs and other evidence to dispute fraudulent chargebacks.

For every completed order, KAVIX may retain evidence including:

• Payment verification
• IP address
• Device information
• Browser information
• Download history
• Access timestamps
• License activation logs
• Email delivery confirmation
• Customer activity logs

These records may be used to investigate disputes, prevent fraud and support legitimate merchants.

After all required information has been received, refund requests are typically reviewed within 5 to 10 business days.

Approved refunds are processed through the original payment provider. The time required for funds to appear in the buyer's account depends on the payment provider or financial institution.

Where permitted by law, KAVIX reserves the right to:

• Request additional evidence.
• Deny abusive refund requests.
• Suspend accounts involved in fraudulent activity.
• Reverse platform credits issued in error.
• Protect merchants from misuse of digital products.
• Enforce this policy in a fair and consistent manner.

KAVIX acts solely as the technology platform facilitating digital commerce.

Except where required by applicable law, KAVIX is not responsible for disputes arising from:

• Product quality
• Product suitability
• Merchant conduct
• Business decisions
• Customer expectations
• Independent agreements between buyers and merchants

Merchants remain the seller of record and are responsible for fulfilling their legal obligations to customers.

For all refund, cancellation or order-related inquiries, please contact us before opening a payment dispute.

KAVIX Support — Email: support@kavix.co.za — Alternative email: kavixsupport@gmail.com

Providing your Order ID, purchase email and a detailed description of the issue will help us resolve your request more quickly.